General
Is it safe to order on our website?
We take online security extremely seriously and have taken rigorous precautions to make sure that your information is processed with confidentiality and accuracy. Read more about our privacy policy.
We want to ensure your confidence when buying from sintrabouldershop.com and to get the most security we suggest the following techie precautions:
INSTALL SECURITY SOFTWARE
Most threats come from malicious software or viruses so you need to ensure they are kept out like the cold. Make sure your computer is installed with antivirus and anti-spyware software and a firewall.
GET UPDATES
Security Software manufacturers constantly respond to new threats. They do so with updates that iron out any bugs – so make sure and update regularly to keep your security software at its most effective.
PASSWORD PROTECTION
Use strong and smart passwords for log in. “Password” is not a great choice. Use upper and lower case characters, add numbers and special characters to your password. This will make it more difficult for others to guess. Regularly change your password and remember – always log out at the end of a session.
CHECK FOR THE PADLOCK ICON
It will appear in your internet browser when you start the secure payment process on our site. No padlock? No go.
DON’T SHARE PERSONAL INFORMATION
Sintra Boulder Shop will never e-mail or call you to ask you to disclose or verify your sintrabouldershop.com password, credit card or bank account number. If you are contacted or receive an unsolicited email asking you for any of this information, disregard the request and report the incident to our Customer Support team.
How can I contact sintrabouldershop.com?
Check out our Contacts page for other ways to get in touch with us.
Price and Payment
What payment methods can I use at Sintra Boulder Shop?
You can pay by either credit or debit card, Paypal, via bank transfer. Your information is completely safe with us.
If you choose to pay via Bank transfer by selecting the payment option “IBAN Payment” during the checkout, you will then receive our bank account details in your order confirmation email. Please note that we must receive the payment to our bank account within 10 banking days after the purchase. Otherwise, we will have to cancel your order. Important: To avoid any delay in the management of your order, please use your order number from your confirmation email as the reference for your bank transfer.
Your bank may charge a transfer fee for this option. For international transfers, you are always charged a “cross border transfer” fee on top of the “purchase price”. Your bank will be able to provide you with more information about this. If we do not receive the full amount of your purchase, your order will be delayed. Once the full amount has been received, your order will be processed. Depending on your bank the transfer could take between 5 to 10 working days before we are actually able to see your payment.
What is your pricing policy?
For orders placed in the EU, prices include VAT (Value Added Tax).
