Terms of use

Delivery Restrictions

Right now, we’re delivering to countries within the European Union.

Payment Terms

You will be charged applicable Value Added Tax (VAT).

Right of Withdrawal

You may cancel your purchase within 30 calendar days after receiving your purchase confirmation email or the actual product.

To do so, please contact us by email at hello@sintrabouldershop.com and send it back within 30 calendar days.

Unless mandated otherwise by consumer law, you will be responsible for all the returning costs.

If you use the right of cancellation, Sintra Boulder Shop retains the right to claim compensation for any damages of the product that do not result from regular testing of the product’s features and functionality. This compensation will be deducted from the refund.

You will receive a credit note of the same value to spend at Sintra Boulder Shop

Warranty

Warranties vary with each product and are in general the responsibility of the manufacturer.

We will do our best to simplify communication with the manufacturer in these cases.

Complaints

We carefully check all the items in our shop, but if we have missed something and you receive faulty or damaged items, don’t hesitate to send us an email at hello@sintrabouldershop.com.

Transport Damages

Please check your items carefully and immediately after receiving them to make sure they haven’t been damaged in transit. If they have, please contact us immediately by email at hello@sintrabouldershop.com.

Order Cancellation

Sintra Boulder Shop has the right to cancel any order if we suspect you to be a reseller or if we suspect fraud.

Merchant of Record

Sintra Boulder Shop is a service provided by JUNGLEFANTASY – LDA (trading as) Sintra Boulder Shop, Rua Visconde de Monserrate 1, Galamares, 2710-232 Sintra, Portugal.